Frequently Asked Questions
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and PayPal and Apple Pay.
Is my payment information safe?
We are committed to keeping our customers' information and business data secure. Our online store is powered by Shopify. Shopify meets all 6 categories of the Payment Card Industry Data Security Standard (PCI DSS). The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
When will my order ship?
Orders ship Monday through Friday, excluding US national holidays. We offer same-day shipping for orders placed before 11:30am Pacific Standard Time (PST). Orders placed Monday through Thursday after 11:30am PST will ship the following business day. Orders placed Friday after 11:30am PST will ship the following Monday.
Due to the increase in mail orders this year we suggest you order by December 13, 2020 for Christmas Delivery!
What are my shipping options?
FREE Standard Shipping to anywhere in the United States including Hawaii & Alaska:
Standard (3-7 business days) FREE
Expedited (2 business days) $22.95 flat rate for one item, $2.95 for each additional item
Overnight (next business day) $36.95 flat rate for one item, $3.95 for each additional item
How will I know when to expect my order?
We email you tracking information once your package leaves our facility so you will know exactly when to expect it.
Do you accept returns?
We proudly stand behind our product, and we want you to be 100% happy with your purchase. If for any reason you are not, you can request a refund. We simply ask that you return it within 30 days of the purchase date in new condition, unworn and unwashed.
EMAIL US at support@madmadedesign.com and request a return shipping label. We will email you a label to print at home along with easy return instructions. DO NOT RETURN WITHOUT OUR LABEL.
Refunds are issued to your original payment method less shipping fees. Customers are responsible for return shipping fees.
Holiday Extended Return Policy: Orders from November 15th through December 31st may be returned (in new condition) by January 31st.
Can I exchange my apron for another style or size?
Our aprons are limited editions and produced in small batches. If you would like to make an exchange, please return the original item(s) for a full refund, less shipping, and place a new order. After you place a new order, we will refund the shipping fee on the replacement order.
How do I know which size apron to order?
Our apron is designed for an easy and flattering fit. The tunic style is open on the sides, so it’s very forgiving. The ties can be adjusted for a loose or a snug fit, you choose. And because we don’t believe that one size fits most, we currently offer three: Small (4-6), Medium (8-10) and Large (12-14).
| Small (2-6) | Medium (8-12) | Large (14-16) | |
| Bib Width | 12.5" | 13" | 14" |
| Width | 19" | 21" | 23" |
| Length | 33.5" | 34" | 34.5" |
| Tie Length | 52" | 54" | 56" |
What is the best method for washing my apron?
For best results we recommend washing in cold water with like colors. To prevent the straps from tangling, wash in an oversize mesh laundry bag. Tumble-dry medium, remove when slightly damp, and shake out the wrinkles. Hang to finish drying. Touch up with a warm iron if needed. Slight shrinking may occur. Do not use bleach.
How do I tie my apron?
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| Insert ties through button holes from the back of front panel. | Pull ties all the way through button holes. Bring ties to the back. | Cross ties in back and either tie loosely in back or... | bring ties back around to the front and tie. Adjust for a loose or snug fit. |
Made In The USA